Reference

Get Your KYC Done Right the First Time

KYC verification at hombet88 is the one step that unlocks full withdrawal access — including DANA, OVO, and GoPay payouts. Submit the right documents in the right format and your account moves through the review queue without delays.

Identity DocumentSelfie VerificationAddress ProofE-Wallet MatchAccount Unlock
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hombet88 Get Your KYC Done Right the First Time
VERIFICATION STANDARDS

How We Handle Your KYC Documents

Document security is not optional. We store every uploaded ID and selfie with encrypted handling, and our verification team reviews submissions manually for accuracy. Here is how we keep the process fair and safe for every account.

Encrypted Document Storage

Every ID image and selfie you upload is stored with encryption. We do not share your documents with third parties outside of mandatory identity verification processes.

Manual Review Process

Our verification team checks each submission individually. This means your documents are read by a real reviewer, not just run through an automated reject filter.

Single Submission Policy

Each account requires KYC once. Once your documents are approved, you do not need to resubmit for standard withdrawals to DANA, OVO, or GoPay.

Rejection Reason Transparency

If your submission is rejected, we send a specific reason — not a generic decline. You will know whether it is a photo quality issue, a name mismatch, or a format problem.

KYC HELP CHANNELS

Need Help With Your KYC Submission?

If your documents are rejected or your account status does not update after submission, our support team can trace the review and tell you exactly what is missing. Reach us through the channels below — all of them handle KYC questions directly.

Team online

Live Chat Support

Open the chat icon from your account dashboard. Our team reviews KYC status and can flag which specific document needs to be re-uploaded or corrected.

Email Verification Help

Send your KYC query to our support email address found inside your account settings. Include your account username and the document type you uploaded.

Wallet Name Mismatch Fix

If your DANA, OVO, or GoPay registered name differs from your ID, contact support before re-uploading. We will tell you the exact correction path for your account.

hombet88 What We Check and Why It Matters

What We Check and Why It Matters

Every account that requests a withdrawal goes through KYC — that is just how it works. We check your government-issued ID (KTP is the standard choice for Indonesian accounts), a selfie holding that same ID, and confirmation that the e-wallet name on your DANA, OVO, or GoPay account matches the name on your ID. Players in Bekasi submitting complete documents typically clear

the review in one pass. A mismatch between your wallet name and your ID is the single most common reason accounts get held up, so double-check that before you upload. Keep file sizes under 5 MB and use JPEG or PNG format for the smoothest upload experience.

KYC Terms You Should Know Before You Submit

What does KYC stand for?

KYC means Know Your Customer. It is the identity verification process platforms use to confirm that the person on the account matches the person requesting withdrawals and financial access.

What is a KTP in the context of KYC?

KTP is the standard Indonesian national identity card. For KYC at hombet88, it is the accepted government-issued ID used to verify your full legal name and date of birth.

What does 'liveness check' mean in KYC?

A liveness check asks you to submit a selfie holding your ID. It confirms the document belongs to you and that a real person — not a scanned photo — is submitting the verification.

What is a name mismatch in KYC?

A name mismatch happens when the name on your DANA, OVO, or GoPay account does not exactly match the name on your submitted ID. This is the most common cause of KYC rejection.

What does 'document certification' mean for KYC?

Document certification means your ID is confirmed as authentic and current. For standard KYC, a clear photo of your original KTP is sufficient — no notarisation or stamping required.

What is account lock in a KYC context?

An account lock due to KYC means withdrawal and sometimes deposit functions are paused until verification is complete. It does not mean the account is closed — submitting documents resolves it.

Common Questions About KYC Verification

These are the questions we hear most often when accounts reach the verification stage. Read through before you submit — it will save you a round trip with support.

You need a clear photo of your KTP, a selfie holding that KTP, and confirmation that your DANA, OVO, or GoPay account is registered under the same name. All three are required for full account verification.

Review times vary based on submission volume. Most accounts receive a decision within one business day. If your status has not changed after that, use live chat to check where your submission sits in the queue.

No. Withdrawals to GoPay, DANA, and OVO are only processed once KYC is fully approved. This protects your funds and ensures the payout goes to the correct account holder.

Check the rejection reason we sent to your account email or notification inbox. The most common fixes are re-uploading a clearer photo, correcting a name mismatch, or switching to a supported file format like JPEG or PNG.

Documents are stored securely with encryption for the period required by our verification obligations. We do not use your ID images for any purpose outside of account identity verification.

Switching your active withdrawal wallet may require a re-verification step if the registered name differs. Contact support before switching so we can confirm whether an additional check is needed for your account.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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